SpinBetter Responsible Gaming Policy

This Responsible Gaming Policy has been created by Sprut Group B.V., a company incorporated under the laws of Curaçao, registration number 149459, headquartered at Abraham Mendez Chumaceiro Boulevard 03.

DEFINITIONS

• “Website” — refers to spinbetter.com and all related domains.
• “Company” / “We” — Sprut Group B.V., operating under Curaçao law, registration number 149459, address Abraham Mendez Chumaceiro Boulevard 03.
• “Player” — any individual accessing or using the Website.
• “Self-exclusion” — a voluntary action taken by the Player to block access to some or all gaming services offered on the Website.
• “Cooling-off” — a temporary break during which the Player is prevented from gambling for a selected period.

1.1. The Company is committed to maintaining a secure, transparent, and responsible gaming environment. As a licensed operator in Curaçao, we recognize our obligation to encourage safe gambling behavior and protect Players from potential harm.
1.2. Gambling-related issues may negatively affect a person’s well-being, often leading to anxiety, depression, family conflicts, financial problems, or criminal activity.
1.3. Gambling should always remain entertainment—not a financial strategy.
1.4. Some Players may struggle with maintaining a healthy relationship with gambling. Therefore, we actively work to ensure our services remain safe, reliable, and free of harmful consequences.

2.1. The Company strictly prohibits anyone under 18 from participating in gambling activities.
2.2. We do not market our services to minors or vulnerable individuals.
2.3. Players must confirm their legal age before engaging in gambling activities on the official platform.
2.4. All advertising and promotional activities are designed to avoid appealing to underage individuals.
2.5. If minors have access to your device, you must ensure that login data and payment information are securely protected.
2.6. Local laws determine the legal gambling age in each jurisdiction, but it is typically 18+.
2.7. Players are solely responsible for ensuring that registration on the official platform complies with local legal requirements.
2.8. Parents are strongly encouraged to use parental-control tools such as:

• Net Nanny
• CyberPatrol
• GamBlock®
• Solid Oak Software

3.1. Players are encouraged to routinely evaluate their gambling behavior to ensure it remains healthy and controlled. Several self-assessment tools exist to help identify early warning signs.
3.2. Gamblers Anonymous provides a widely recognized 20-question test: https://gamblersanonymous.org/20-questions/
3.3. CAGE Questionnaire (Gambling Adaptation)

1. C — Have you ever felt the need to cut down your gambling?
2. A — Do others irritate you by criticizing your gambling habits?
3. G — Have you experienced guilt because of gambling?
4. E — Have you ever needed an “eye-opener” in the morning to ease nerves or recover from losses?

Result Guide:

• 0 “Yes” — Low risk
• 1 “Yes” — Moderate concern
• 2+ “Yes” — High risk, seek help

Players who identify harmful habits should consider using cooling-off periods or self-exclusion.

4.1. The Company provides responsible gaming training for all staff managing the Website.
4.2. Employees who engage with customers—including support teams, VIP managers, and responsible-gaming specialists—receive dedicated training to identify problematic behavior and handle exclusion requests. Annual refresher courses are mandatory.
4.3. Affiliates and marketing partners must complete responsible-gambling training and comply with rules prohibiting targeting minors or vulnerable audiences.
4.4. Influencers collaborating with the Company must follow responsible-gambling guidelines, avoid appealing to minors, and include responsible-gaming disclosures.

5.1. Players may activate a cooling-off period of 24 hours, 7 days, 1 month, or 3 months on the official platform, during which gambling is disabled.
5.2. The cooling-off option may apply to selected or all gaming categories.
5.3. Cooling-off vs. Self-Exclusion

6.1. Players may activate self-exclusion via settings on the official platform or by emailing [email protected] if automated tools are unavailable.
6.2. Self-exclusion periods include 1, 3, 5, 10 years, or permanent exclusion. Once enabled, it is immediate and irreversible until the selected period ends.
6.3. During the exclusion period:

• Accounts remain locked
• Marketing messages stop
• No deposits or wagering are allowed on the official platform

6.4. After the exclusion period ends (except lifetime bans), Players may request reactivation, subject to review.

7.1. Players can set daily, weekly, or monthly deposit limits on the official platform.
7.2. Once the limit is reached, additional deposits are blocked until the reset.
7.3. Limit increases cannot be made during an active period; decreases take effect immediately.

8.1. The Company monitors patterns on the official platform that may signal harmful gambling, including:

• Frequent deposits or wagering spikes
• Use of multiple payment methods
• Withdrawal cancellations
• Extremely long play sessions
• Repeated contact with support for financial concerns
• Frequent changes to limits or exclusion tools
• High spending by young adults (under 25)
• Maxed-out credit cards
• Spending inconsistent with financial background
• Attempts to create multiple accounts

8.2. If such signs appear, the Company may:

• Notify the Player about responsible-gaming tools
• Apply protective limits
• Restrict account usage on the official platform
• Refer Players to support organizations

9.1. The Website offers reality-check tools on the official platform, such as visible session timers.
9.2. Players can set reminders that pause gameplay and show session length and win/loss summaries.

10.1. Marketing is avoided during cooling-off or self-exclusion periods.
10.2. Advertising must follow responsible-gaming standards and avoid targeting minors or vulnerable groups.
10.3. Marketing must not:

• Promote excessive gambling
• Suggest gambling as a financial solution
• Use influencers appealing to minors
• Include minors or explicit content
• Encourage harmful behavior
• Misrepresent bonuses or omit terms

For complaints related to this SpinBetter Responsible Gaming Policy, contact the Responsible Gaming Officer at: [email protected].